Girls
School
Free returns with Checkout+
Returns & Exchanges
Not quite the right fit?
Swap it or send it back.
Little feet grow fast and getting the fit right matters. Our online Returns Portal makes exchanges, store credit and refunds quick, tracked and stress-free.
28-day window
Counted from the day you receive your order.
Easy size exchanges
We cover postage on your exchange pair, once per order.
Free returns with Checkout+
Add it at checkout for a free return label.
Instant Exchanges
Secure your exchange pair immediately.
Free returns, sorted
Meet Checkout+
Checkout+ is a small optional add-on you can select when you place your order. If you change your mind, your return label is on us.
No Checkout+? No problem. You can still start a return in the portal and simply purchase a return label there.
- Free return labelA prepaid label is emailed to you, so there's no return postage to pay.
- Exchange, store credit or refundChoose whatever works best for you in the portal.
- Tracked from start to finishFollow your return's progress every step of the way.
How it works
Three simple steps
Every return or exchange needs to be started in our Returns Portal before you post anything back to us.
1
Start in the portal
Enter your order number and your email or postcode, then select the item(s) you'd like to return.
2
Choose your outcome
Pick an exchange (different size or style), store credit or a refund to your original payment method.
3
Print & post
Your return label is emailed to you. Pop the shoes back in their original box inside a satchel, attach the label and drop it at the post office.
Your return label, two easy paths
With Checkout+ coverage
- Start your return in the portal
- Receive your free return label by email
- Pack in a satchel, label and post
Without Checkout+
- Start your return in the portal
- Purchase a return label in the portal
- Your return label is emailed to you
- Pack in a satchel, label and post
Exchanging for a different size or style? We'll cover the postage to send your exchange pair to you (once per order).
Finding the perfect fit
Need a different size?
Children's feet change quickly, and every Surefit style fits a little differently. If the size isn't quite right, swap it for another size or style in a few clicks. Exchanges are subject to stock availability.
Start an exchange
The fine print
The details
What can be returned?
- Items returned within 28 days of receiving your order.
- Shoes must be unworn and returned in their original box.
- All returns are inspected at our warehouse before being processed.
What can't be returned?
Items marked Final Sale can't be returned or exchanged (unless faulty). This is noted on the product page and agreed to at checkout.
Exchanges
- Exchange for a different size or style through the Returns Portal.
- We cover postage on your exchange pair(s), once per order.
- Exchanges are valued at the current online price when processed.
- Exchanges are subject to stock. If your preferred item isn't available, we'll offer a refund or store credit instead.
- You can opt for an Instant Exchange
Refunds
- Refunds are for the amount you paid, as shown on your invoice or receipt.
- Please allow 6 business days for approved refunds to process (up to 10 business days during sale periods).
- Refunds go back to your original payment method. Your bank may take a few extra days.
Faulty or incorrect items
- Start a return in the Returns Portal and upload a photo of the fault or incorrect item.
- Once the issue is confirmed, we'll cover the return shipping. We recommend a tracked service so your parcel can be followed.
- We may assess the item's condition and age before offering an exchange, voucher, refund or repair.
- Please let us know promptly, as delayed claims may not be accepted.
Where we accept returns from
Returns and exchanges are accepted for orders shipped within Australia only. Orders shipped to New Zealand aren't eligible.
Bought from one of our stockists? Please contact the store you purchased from.
FAQs
Common questions
What is Checkout+?
Checkout+ is an optional add-on you can select at checkout. It gives you a free return label if you need to do a size or style swap, or a return.
I didn't add Checkout+. Can I still return my order?
Yes. Start your return in the Returns Portal as normal and you'll be able to purchase a return label there.
Do I pay for return shipping?
Not if you added Checkout+ to your order. Otherwise, change-of-mind returns need a return label purchased in the portal. For faulty or incorrect items, we'll cover return shipping once the issue is confirmed.
Can I exchange for a different size?
Absolutely. Choose "exchange" in the portal and select the new size or style. We'll cover postage on the exchange pair (once per order), subject to stock availability.
How long do refunds take?
Once your return is received and approved, please allow 6 business days for your refund to process (up to 10 business days during sales). If you haven't received it within 5 days of our notification, please get in touch.
What do I need to start a return?
Just your order number and the email address or postcode used on your order.
Ready to start?
It only takes a couple of minutes.
Questions? Email us at enquiry@surefit.com.au
Read our full Refund, Returns & Exchange Policy
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